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AI CUSTOMER SERVICE FOR BUSINESSES AND INSTITUTIONS

Your best service.
Even on your busiest days.Your best service.
Even on busy days.

Answer everyday questions, help with bookings and requests, and bring in your team when needed. Put your knowledge to work across your connected channels.

Get started See it in action

Your knowledge. Your channels. Your team in control.

Answer everyday questions, help with bookings and requests, and bring in your team when needed. Put your knowledge to work across your connected channels.

FOR THE PEOPLE YOU SERVE.

Customers. Students. Residents. One thoughtful conversation at a time.

Meet people where they already are.

WebsiteMessengerInstagramWhatsAppTelegram Email
Channel availability depends on your setup and the provider's requirements.
01

CONVERSATIONS, CONTACTS & REPORTS

Manage inquiries
in one place.

Help returning customers with their follow-ups, give your team the details they need to take over, and learn from the questions that keep coming up.

  1. 01 / CONVERSATION HISTORY

    Your AI picks up
    where the conversation left off.

    Someone returns with a follow-up? Your agent uses their earlier messages and shared details to continue helping.

    Explore features
  2. 02 / HUMAN HANDOFF

    Your team takes over
    with the details already there.

    A missing document. A special request. When your team needs to decide, they get the question and the conversation that led to it.

  • Alex LopeznowAI pausedMika: Hi Alex, I see your report card is still pending.Prospective student
  • Jo Santos6mAI: Applications for the next intake close on June 30.Applicant
  • Sam Reyes21mResolvedThank you! I found the scholarship form.Applicant
Alex Lopez Website · Prospective studentAI paused

Yesterday IT scholarship application · SCH-1042 · Report card pending

Hi! Any update on my application?

AI agent

Hi Alex—your IT scholarship application, SCH-1042. You were waiting on your report card. Let me connect you with admissions for an update.

Handed to Admissions · AI paused

Mika · Admissions

Hi Alex, I see your report card is still pending. Let’s check which alternative documents we can accept.

Activity inbox · Campus Admissions · Illustrative
03 / COMMON QUESTIONS

Know what people
keep asking.

If applicants keep asking about missing documents, that’s a useful answer to add. See recurring topics and improve the information your agent uses.

What customers keep askingReal customer wording, conservatively grouped and ranked by conversations

1 open question the agent could not answer“Are walk-in campus visits allowed?” · 3 customers affected

  • Can I apply while waiting for my report card?

    14 conversationsasked 19×

  • When is the scholarship deadline?

    11 conversationsasked 12×
Analytics · Campus Admissions · Illustrative

Illustrative product scenes. Sample conversations and topics; no messages are sent.

02

MEET YOUR AI ASSISTANT

Ask your AI assistant
what needs attention.

Your customers have an AI agent. You have an assistant to help manage it.

Ask “What needs my attention today?” Review a conversation waiting for your team, approve a change to your hours, or find a question your agent needs a better answer for.

You review important changes See the details before deciding Ask in everyday language
AlonChatYour AI assistant

What needs my attention today?

Here's what needs your review.

  • NEEDS A PERSONAlex has a scholarship questionAdmissions · Missing document
  • READY TO REVIEWFriday hours need an updateKnowledge · One-day change
  • WORTH A LOOKA question keeps coming upQuestions · Campus visits
AI assistant · Illustrative preview
03

MANY WORLDS. THE SAME NEED TO CONNECT.

Made for the work
your people do.

For growing businesses, enterprise teams, and institutions serving their communities.

Customer operations colleagues reviewing work on a laptop in a modern office

B2B & enterprise teams

Help business customers with product questions, quote requests, and after-sales support.

Explore solution Property adviser showing a homebuyer around a bright model home

Real estate

Answer property questions, understand buyer preferences, and arrange viewing requests.

Explore solution University admissions officer assisting adult students

Schools & universities

Guide applicants through requirements, schedules, and admissions inquiries.

Explore solution Public service officer helping a resident review a form at a counter

Government & public services

Help residents find requirements, office information, and the right service.

Explore solution Receptionist welcoming a visitor at a clinic

Clinics & healthcare

Answer clinic service questions and help people arrange appointments.

Explore solution Boutique owner preparing a garment at her shop counter

Retail & commerce

Help shoppers find the right product and take the next step.

Explore solution

Illustrative use cases and AI-generated imagery.

04

INTEGRATIONS

Connect your apps
to AlonChat.

“Is Friday available?” “Can you send the guide?” Connect your accounts so your agent can check the calendar, find a file, or prepare a request for your team.

Viewing requestWhen someone asks to see a home Google Calendar
  1. Ask which home and dayTwo-bedroom unit · Saturday
  2. Check the calendarGoogle Calendar · 3 openings
  3. Offer an available timeSaturday · 10:30 AM
  4. Hand the request to your teamYour sales team confirms the viewing
Agent Studio · Northline Residences · Illustrative
  • MessengerAnswer messagesAnswer questions on the Facebook Page people already message.
  • InstagramReply to DMsAnswer product and service questions in your Instagram DMs.
  • WhatsAppChat with customersHelp customers through your connected WhatsApp business account.
  • Google CalendarSchedule appointmentsCheck availability and arrange appointments using your connected calendar.
  • Google SheetsSave customer detailsRecord details in a selected spreadsheet. Set up live row lookups for current information.
  • Google DriveFind and share filesFind authorized files and share their existing links in the conversation.
  • Your own systemsConnect via APIConnect your systems through APIs and webhooks, with the actions your use case needs.
Explore integrations

Illustrative examples. Availability depends on your country, connected accounts, permissions, and provider requirements.

Control what your agent can do.

Choose its information sources, review important changes, and decide when your team should take over.

Security & control
05

GETTING STARTED

Train your agent
on your own information.

Add your website, documents, or past Messenger and Instagram chats. Test how your agent answers before connecting it to a messaging channel.

Create your agent
  1. 01

    Add your content

    Add your website and documents, or import past Messenger and Instagram chats.

  2. 02

    Test the answers

    Review the answers, set boundaries, and try realistic conversations before going live.

  3. 03

    Connect your channels

    Launch on your chosen channels. Review conversations and refine what your agent knows.

Planning your rollout?

Our team can help review your channels, tools, and billing requirements, including plans to use AlonChat outside the Philippines.

Talk to our team

A few good questions.

A new wave of customer care.

Make room for
your best service.

Get started Talk to us